Chez Jane^TM Policy Information

Shipping

Prices for items sold on this website generally do not include freight charges. However, if an item is specifically noted as offering "Free Shipping" or "Shipping Included" in a price, then this offer applies ONLY to destinations within the Continental U.S.

Order processing

Most orders will be processed 24-48 hours after they are received. We will notify you of any delays we are aware of regarding order processing. Your order will be shipped to you via your preference, for example UPS 2nd Day Air, or UPS Ground once the order has been processed internally.

Privacy

Chez Jane^TM has created this privacy statement to describe our commitment to your privacy. We seek to protect your private information so that you have a pleasurable viewing experience on our Web site. We will not sell, rent, trade, or disclose your personally identifiable information to anyone. Please return to this page from time to time, as we will be updating this statement as our services continue to grow. We welcome and encourage questions, comments, and suggestions. Please contact us at info@chezjane.com with any questions.

Personally Identifiable Information

Personally identifiable information is your name, address, email address, phone number and credit card information. Chez Jane^TM collects this information only when you, the customer, submits an order to us through our encrypted Secure Socket Layer protocol order form.

The order form, with your personal information is sent to our secure server where it is retrieved by our order processing staff. Chez Jane^TM does not store this information anywhere but on our secure servers. This information is used only to process your order.

Cookies

A cookie is a small piece of data that is sent to your browser from a Web server and stored on your computer's hard drive. Cookies store information about your use of a particular Web site or service and are typically used to make services more convenient and personalized. Most cookies are "session cookies", which are automatically deleted whenever you leave a Web site, although some cookies remain on your computer until your remove them.

Chez Jane^TM uses cookies to (1) estimate the number of visitors to our Web site, and (2) to measure general traffic patterns. Cookies allow us to determine which pages of our Web site are visited, what is downloaded, the internet provider's domain name and the country that our customers come from. However, none of this is associated with you as an individual. It is measured only in aggregate. Cookies do not capture your individual email address or any private information about you. Your browser controls how cookies are used and can be set to not allow them.

Email and Mailing Lists

When you send us an email, we use your email address to thank you for your comment and/or reply to your question, and we will store your communication and our reply in case we correspond further. Beyond our initial reply, we will never use your email address to send you any unsolicited message or information, nor will we share it with or sell it to anyone else for such use. We will not share, sell, rent or lease your email address to any third party for any use whatsoever.

Security

The security of your personal information is very important to us and we are committed to protecting the information we collect. We use 128 bit encryption and have security measures in place at our physical facilities to protect against the loss, misuse, or alteration of information that we have collected from you at our Web site.

Customer Service and Recourse

Chez Jane™, Inc. is committed to providing excellent customer support. If your order is incomplete, incorrect or damaged please notify www.chezjane.com within 10 days of receiving shipment, and we will replace it or credit your account.

This Privacy Policy was posted in January 2002. Chez Jane^TM reserves the right to change, modify or amend this policy at any time. Chez Jane™ will occasionally update our privacy policy and we will post those updates on this page. You are responsible for revisiting this page to review our privacy policy updates.

If you have any questions, comments, criticisms, or complaints about Chez Jane's privacy policy and/or the way it affects you, please feel free to email us at feedback@chezjane.com .